1. Introduction
Send It and Save Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services. By using our Services, you agree to the terms of this Privacy Policy.
2. What We Do
We are the data controller responsible for your personal information under this Privacy Policy.
3. What Information We Collect
We may collect and process the following categories of personal data:
- Identity Data: Full name, username, title
- Contact Data: Email address, phone number, postal address
- Booking Data: Parcel details, delivery addresses, tracking numbers
- Payment Data: Card information (processed securely via third-party payment processors)
- Technical Data: IP address, browser type, device information, cookies
- Usage Data: Pages visited, time spent on the website, and other analytical data
- Marketing and Communication Data: Your preferences in receiving marketing from us
4. How We Collect Your Data
- Direct interactions: When you create an account, make a booking, or contact us.
- Automated technologies: Through cookies and similar tracking technologies.
- Third parties: Payment providers, delivery partners, analytics providers (e.g., Google Analytics).
5. How We Use Your Data
- To provide and manage our parcel comparison and booking services
- To process payments and deliver shipments
- To communicate with you regarding bookings, updates, and support
- To personalize your user experience
- To improve our website and services
- To send marketing communications (with your consent)
- To comply with legal and regulatory obligations
6. Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases:
- Performance of a contract: To provide the services you've requested
- Consent: For marketing and certain cookie usage
- Legal obligation: To comply with legal requirements
7. Sharing Your Information
We may share your data with:
- Delivery service providers (e.g., courier companies)
- Payment processors
- Customer support platforms
- IT and website hosting providers
- Legal and regulatory authorities (when required)
- Marketing and analytics providers (for internal use only)
We ensure all third parties respect your data and comply with applicable data protection laws.
8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
9. Your Data Protection Rights
You have the following rights under data protection laws:
- The right to access your personal data
- The right to correct inaccurate data
- The right to erasure ("right to be forgotten")
- The right to object to or restrict processing
- The right to data portability
- The right to withdraw consent at any time
- The right to lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, please contact us at: [Insert Contact Email]
10. Cookies and Tracking
We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences via your browser or through our cookie consent tool.
11. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or loss. This includes encryption, secure servers, and access controls.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last revision shown at the top.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Send It and Save Ltd
Email: info@senditandsave.com